TERMS & CONDITIONS
TICKET TERMS & CONDITIONS
Tickets purchased are valid for the date you specify you would like to visit. Please check our opening times. Visitors under 90cm gain FREE admission but pre-booking a ticket is still required. Children under 16 years old must be accompanied by an adult at all times.
Once payment has been confirmed, all tickets are reserved for your specified date and time. You MUST bring your booking barcode with you, along with a valid proof of identification. Proof of disability with photo ID will be required upon entry for registered disabled guests. This can be in the form of a blue badge, our crew must have access to the part with the photograph on, a Disabled Identification (DID) Card, a letter from a recognised authority confirming the guest is in receipt of DLA or PIP.
Photo ID will be required for people 65+ for Concession tickets.
A free Essential Companion ticket is available for people where support is needed that is significant and substantial and in excess of what could be reasonably expected of family/friends already accompanying the guest. A maximum of 2 Essential Companions will be allowed on a case by case basis. The support must be due to disability-related needs. We offer free admissions for Essential Companions on the gate with proof of carer status, this can be in the form of NIMBUS Access card holder showing the +1 or +2 symbol (ID will be required on entry), registered employed carer (photographic ID required on entry), if you are in receipt of carers allowance (please show this on the day), or a companion of a wheelchair user.
ROARR! operates a policy of tickets purchased are strictly non-refundable. ROARR! tickets cannot be used in conjunction with any other offer.
If you cannot make your booking date for any reason, you must advise us in advance of your visit and we can transfer your tickets in advance to another day* (availability permitting) for a £2 administration fee. You have a maximum of 30 days from the date of the cancelled booking to rebook your new date.
Ticket delivery – Your Booking Reference will be sent straight away to the email address you supplied. At busy times, please allow a couple of minutes for this to arrive and remember to check your junk mail folder if it isn’t in your inbox. Please bring this ticket with you on the day, or add your tickets to the wallet in our app.
Please Note*: If your chosen new date is within a higher price range, you will be required to pay the difference.
ROARR! reserves the right to discount the cost of Park Tickets without having to refund existing ticket holders.
Credit/debit card transactions are made on a separate secure server, with full encryption of all credit card data. Your credit card details, and personal information will not be shared with any other company or organisation. Use of the ticket implies agreement with the rules of the park posted on our website. The ticket remains the property of ROARR! and is not for re-sale, is non-refundable and non-transferable. The management reserves the right to refuse admission to any ticket holder and, in the interest of the public and for safety reasons, we also reserve the right to request guests to leave the park at any time.
ROARR! endeavour to ensure that as many of our attractions are available for use by guests at the Park. However, we reserve the right, without prior notice to close and change the programme of attractions and/or operating hours. ROARR! reserves the right to close the whole or any part of the Park, or to restrict the number of guests having access to an attraction/s. The reason for any closure or restriction may include technical or operational reasons, capacity, inclement weather, special events or to ensure the Health & Safety, and security of guests if we consider the circumstances require it.
Adverse weather conditions may be a factor as to whether certain attractions such as Dippy’s Splash Zone, Predator High Ropes, Raptor Contraptor, Swing-O-Saurus, Valley of The Dinosaurs or Neanderthal Walk are closed, but this is for your safety. No refunds or discounts are applicable during this time.
Important notifications are shown on our website (roarr.co.uk) and on our social media channels and park app, if applicable. Please check for details or before you visit to save any disappointment.
PRICES
Prices displayed on the site are subject to change without notice.
ROARR! reserves the right to discount the cost of Park Tickets without having to refund existing ticket holders.
ROARR! Annual Pass
Your ROARR! Annual Pass is valid from date of purchase for 1 year, so you can visit as many times as you like before then, subject to the normal conditions of entry and is only valid for days of which the Park is open.
ROARR! Annual Pass holders no longer need to pre-book their tickets, unless attending an event or purchasing extra tickets.
However, we still advise pre-booking during our busier periods at weekends, Bank Holidays, School holidays and on days with Special Offers to guarantee your entry – if we reach our capacity, we cannot admit anyone without a booking.
You will need a valid ROARR! Annual Pass, which MUST be shown when visiting ROARR! or admission will be charged, which is non-refundable. Please add your ROARR! Annual Passes to the wallet on our App.
ROARR! Annual Passes are issued to an individual, are not transferable and are only valid when they contain a photograph of the holder. Your photograph will be taken on your first visit/entry to ROARR! and held on your Annual Pass account.
The management reserves the right to refuse entry or discounts if a valid ROARR! Annual Pass is not produced.
Children 90cm and over will need a ROARR! Annual Pass to gain entrance and all children under 16 years old must be accompanied by an adult at all times.
ROARR! reserve the right to cancel a ROARR! Annual Pass without refund if a ROARR! Annual Pass holder knowingly allows a third party to use their card.
Benefits and days of operation are subject to change or withdrawal without notice and will remain under review as will pricing.
Upgrade to a ROARR! Annual Pass on the day of your visit and we will deduct your day ticket entrance fee off your new pass(es). Guests upgrading admission tickets to a ROARR! Annual Pass must have their own admission ticket for upgrading. Another person’s admission ticket cannot be used. This can only be redeemed on the day of your visit at the Park, from a full priced day ticket only.
For full benefits, Terms and Conditions please click here.
IMPORTANT:
The data you supply will only be used for the purpose intended, to advise you of information about the park, ROARR! Annual Pass updates, offers and special events and not passed to any third parties.
If ROARR! is closed subject to circumstances beyond the Park’s control or adverse weather conditions, ROARR! Annual Pass account holders are not entitled to a refund – but we can transfer the booking to another date.
Last admissions are 1 hour prior to the park closing throughout the year. This is non-negotiable due to safe operation and closing of the Park.
OUR ATTRACTIONS
Please check out Attractions page to find out about the different attractions – what you need to know, including what to wear!
Have a look at our What’s Open and When page to see what attractions are open and at what times!
DOGS AT ROARR!
Dogs (except for fully registered assistance dogs) are not permitted in the Park. Assistance dogs must be fully harnessed and have the appropriate jackets to clearly identify them as assistance dogs. Having an assistance dog does restrict you from entering the Secret Animal Garden due to the health and welfare of the animals. Unfortunately, assistance dogs that are undergoing training are also not permitted. We strongly advise that you do not bring a dog with you, as animals should not be left in cars. Should we be notified of a situation, we will follow the advice given by the RSPCA: https://www.rspca.org.uk/adviceandwelfare/pets/dogs/health/dogsinhotcars
SPECIAL EVENT PARK TICKETS
Event admission tickets are non-refundable and non-transferable for evening and Christmas events. For daytime events the ticket terms and conditions apply.
At times it may be necessary, for reasons beyond our control, to make changes to advertised times, acts or activities. Where possible suitable alternative will be offered, and tickets will not be refunded unless the event is cancelled.
If an event is cancelled, ticket holders will be notified as soon as possible, and refunds issued as appropriate. Should a booked event be postponed or rescheduled, tickets holders will be notified of the new time/ date and ticket and booking will automatically be transferred to the new date/time. If applicable, details on how to apply for a refund will be included in the change notification.
ROARR! reserves the right to discount the cost of Special Event Park Tickets without having to refund existing ticket holders.
ATTRACTION PARTNERSHIPS
Please bring your Season Ticket/Membership card or booking receipt when you visit to validate your booking or normal admission entry will be charged.
Excludes Special Offers, Christmas, and Night-time events.
WEBSITE TERMS AND CONDITIONS
The copyright and other intellectual property rights of all material on this site are owned by ROARR! unless otherwise stated. You are permitted to print or download extracts from this site providing they are for your personal use only and are not used for any commercial purpose.
No part of this website can be used for any other purpose including transfer to another website without the prior permission of ROARR!.
ROARR! endeavours to ensure that all information on this website is correct and accepts no liability or responsibility for any errors or omissions in the contents of this site. Everything on this site is provided to you “as is” without warranty of any kind, express or implied.
ROARR! accepts no liability for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on this website or you’re downloading of any data from the site.
Whilst we endeavour to ensure that this site is available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period. Access to this site may be suspended temporarily and without notice.
By using the ROARR! website you shall be deemed to have accepted these terms in full. If you do not agree to the terms and conditions, please do not use the website.
COMPETITIONS
Employees and members of their immediate family of the promoter are exempt from entering any competitions. Any such entries will be invalid.
LINKS TO OTHER WEBSITES
We use links to improve your experience of our website. We will always seek to make these links clear; so that you know you have left our website. However, please be aware that these websites are owned and run by other companies and organisations, and we cannot accept responsibility for any information you choose to divulge to a linked website.
PRIVACY POLICY
We take your privacy seriously. We are committed to meeting its obligations under the Data Protection Act of 1988.
The following policy is issued by, Norfolk Dinosaur Park Ltd hereinafter referred to as “ROARR!”. Company No. 03150726. Registered office: Roarr!, The Grove, Kenninghall Road, Banham, Norfolk, NR16 2HE.
ROARR! respects the need to maintain online privacy and the protection of personal information. We make every effort to ensure that the data received and the use of our website is secure and non-intrusive.
Personal information collected on this website is used only in connection with specific activities (i.e. online tickets, email, or competitions) and will not be used for other purposes without your specific approval. Personal data includes names, addresses, telephone numbers, email addresses, dates of birth, bank and credit card details.
Non-personal information collected on this website is information that does not identify you as an individual but allows us to monitor and improve our operation. Non-personal information includes records on the pages accessed on our site and files downloaded.
ROARR! is registered under the Data Protection Act 1998 and all information submitted is treated in accordance with the Act. Information about your entitlements under the Data Protection Act is available on www.dataprotection.gov.uk.
Personal information submitted on forms through this website is transmitted securely. Data sent from the user’s machine to our webserver is encrypted using the latest SSL (Secure Sockets Layer) technology.
We may use personal information stored in our databases for ROARR! mailings to promote ROARR! activities but we do not supply personal information to any other organisations without specific agreement from the individual. You may opt out of mailings when you initially submit your personal information on the website, or you may decide to do this at a later date by clicking on the link that is supplied within every email we send to you.
Updated 17 July 2024
