FREQUENTLY ASKED QUESTIONS
HAVE A QUESTION?
Please read the following FAQs for further information.
If you haven’t found the answer you were looking for, then please do get in touch on our contact us page.
OPENING TIMES & PRICES
For more information regarding our Park opening times, please visit our opening times here.
Alternatively, for attraction opening times please see the FAQ section below.
We operate a height based admission at the Park. Children under 90cm are free of charge.
We always advise that guests pre-book their tickets to guarantee entry to the Park.
All of our attractions are included in the price so you get a full day out exploring with your family. You do not have to pay any extra for Dippy’s Splash Zone (seasonal opening times), Dinomite Indoor Adventure Play, Predator High Ropes (seasonal opening times), Valley of the Dinosaurs, Dippy’s Raceway, Dippy’s Theatre, Secret Animal Garden and more!
We offer concessions for the following:
- Children under 90cm are free of charge.
- There is a Concession ticket for 65+ seniors, registered disabled adults and children.
- Essential Companions are free – Essential Companions tickets for those accompanying a registered disabled guest. Must show proof of carer status on entry: NIMBUS Access Card +1 or +2, carer’s allowance, or photographic ID of employed carer.
THE ATTRACTIONS
ROARR! is designed for families with children of any age up to 12 years old. There are many attractions on offer for all ages. Children must be supervised at all times. For more details see our attractions page.
This does vary depending on the time of year. A detailed list of our opening and closing times is available on ourWhat’s Open And When page.
We do not have an adverse weather policy and we do advise that all guests check which attractions are open seasonally before they book tickets and, dress appropriately for their adventure. If there is adverse weather conditions we will transfer your tickets in advance to another date (availability permitting), this service will have a £2 admin fee.
ON THE DAY
You’ll need socks for Dinomite Indoor Adventure Play, and shorts past your knees or trousers if you want to enjoy the slides.
For Dippy’s Splash Zone, bring your swim wear, towels and a change of clothes.
For Predator High Ropes, you’ll need completely enclosed footwear – trainers rather than sandals or flipflops. We also recommend wearing shorts under dresses or skirts.
For wet weather days you might want to bring your coat and umbrella, on warm days, suncream and water bottles (we have water refill locations around the Park).
We have several toilets and baby changing facilities located at our Park. Please refer to the Park map for the locations.
We have numerous food outlets at our Park. Visit our food and drink page to find out more.
Guests are welcome to bring their own picnics and there are ample areas around the Park, including Dippy’s Indoor Picnic Area, located by the Park entrance. We also have Cretaceous Cavern, which is an undercover designated picnic area.
When you arrive at the Park, please ask to speak to one of our Food & Beverage team and they will be pleased to assist. If you have anything that may require some forward planning prior to your visit please email: guestservices@roarr.co.uk
All of the Park is accessible however you should be aware that not all areas are level tarmacked. Please refer to our Accessibility page for further information.
Yes, we do. Please call Guest Services on 01603 876310 and select option 2 to pre-book, or ask a crew member on your arrival.
We have lots of first aiders at our Park, please contact a crew member if you require assistance.
Need somewhere to put your pack? Find lockers for bags, shoes and other items in Dinomite Indoor Adventure Play. You’ll need £1 but it’s refundable.
The Park operates a well-rehearsed lost child procedure whereby lost children are reunited with their parents/guardians as quickly and as safely as possible. If a parent has lost a child they are to make their way to Guest Services or contact the nearest Park crew member.
We regret that dogs (except for fully registered assistance dogs) are not permitted in the Park. Assistance dogs must be fully harnessed and have the appropriate jackets to clearly identify them as assistance dogs. Having an assistance dog does restrict you from entering the Secret Animal Garden due to the health and welfare of the animals. Unfortunately, assistance dogs that are undergoing training are also not permitted. We strongly advise that you do not bring a dog with you, as animals should not be left in cars. Should we be notified of a situation, we will follow the advice given by the RSPCA: https://www.rspca.org.uk/adviceandwelfare/pets/dogs/health/dogsinhotcars
Yes, in line with our family image. Ladies and gentlemen are requested to wear suitable attire especially when using Dippy’s Splash Zone and the restaurants. There are requirements for Dinomite Indoor Adventure Play (long trousers and long sleeves if wanting to use the larger slides) and for Predator High Ropes, covered shoulders are required and we recommend guests wear shorts underneath dresses and skirts. You also need closed toed and closed heeled shoes (no flip flops or sandals).
There are two designated smoking/vaping areas at the Park. These can be found on our Park map.
Post a selfie without using your data – most of our Park has WiFi which guests can access.
FURTHER INFORMATION
For additional information, please contact Guest Services by emailing guestservices@roarr.co.uk or by calling 01603 876310 and selecting option 2.
We recommend downloading our Park app before you visit, for our interactive map and exclusive offers. Search ‘ROARR!’ in the App Store
For more information regarding PR trips to ROARR!, please contact Blakeborough PR by emailing ROARR@blakeboroughpr.com
Blakeborough PR will be in touch directly if we are interested or have any availability for collaborations.
Thank you for thinking of ROARR!
OUR ROARR-SOME APP
At ROARR! we want your visit to be filled with fun, family, friends, food and more! So, we’ve launched our ROARR-some app to help make sure you get the most out of every minute of your visit.
Download the ROARR! app today, from the App Store (Apple) or Google Play Store.
